For Crew

Activating Your Card and Setting a PIN

Dolly Card4 min read

The short answer

When your physical card arrives, use the activation link in your Dolly text, or go to app.dollycard.com/activate. Enter the card’s last four digits and your phone number, set a 4-digit PIN and choose SET PIN & ACTIVATE. You don’t need to sign in.

Activate the card

  1. Open the activation link from Dolly’s text, or app.dollycard.com/activate.
  2. Enter CARD LAST FOUR and the phone number on the card.
  3. Enter a 4-digit PIN in SET PIN and CONFIRM PIN. Write it down, because it can’t be shown again here.
  4. Choose SET PIN & ACTIVATE. Some cards ask you to accept the cardholder terms first.

If you see Card not found, check the last four digits and use the phone number your production has for you.

The Activate your Dolly Card page on a phone.
The activation page works on your phone.
The One quick step page asking the cardholder to accept the agreement.
Some cards ask you to accept the cardholder agreement first. The link comes by text.
Dolly texts the cardholder agreement link, then texts that the card is ready with Apple Pay and Google Pay links.
A new virtual card: the agreement link, then wallet links once it is ready. Links are blurred.

Changing your PIN

Go through the same page again. On a card that is already active, it only sets a new PIN. Some physical cards also have View/Update PIN on the card page. See card details.

The purchase-check text

Sometimes a purchase is held for a quick check, and you get a text from a different number asking if it was you. Dolly also texts you that the charge was declined.

If it was you, reply YES to the check text and try the purchase again within an hour. If it wasn’t you, reply NO and contact your admin or Dolly. Your admin can also allow that purchase for 24 hours.

Dolly texts that a fuel purchase was declined by a fraud check and to reply YES to the verification text.
Dolly’s decline text points you to the check text.
A text from a different number asking if the cardholder attempted the purchase, answered YES.
The check comes from a different number. Reply YES, then try again within an hour.

Frequently asked questions

Do virtual cards need activating?
No. Activation is for physical cards. Some cards ask you to accept the cardholder agreement by text link before first use.
Can I use the card before the physical one arrives?
Usually yes, through Apple Pay or Google Pay, unless your production preordered it to start on activation.

Keep reading

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