Can I change my phone number by text?

No. Ask your admin. Until they change it, texts from a new number won’t be recognized.

For Crew

Changing Your Name, Email or Phone

Dolly Card2 min read

The short answer

Ask your production’s admin. They change your name, email and phone in the Cardholder panel on your card, under Update Cardholder Information. You can see these details on your card page but can’t edit them.

Why each detail matters

Detail	What it is used for
Phone	How Dolly knows your texts are you. Charge, decline and receipt texts, wallet links and activation all use it.
Email	Signing in, PIN codes, and matching receipts you email to receipts@dollycard.com.
Name	The name on the card and on statements.

Good to know

A new email address gets a new invite to sign in. Changing your password doesn’t need an admin: use Forgot Password? on the sign-in page.

The Cardholder panel with name, email and phone, and Update Cardholder Information. — Admins edit the details in the Cardholder panel and choose Update Cardholder Information. Crew see the same panel read-only.

Frequently asked questions

Can I change my phone number by text?: No. Ask your admin. Until they change it, texts from a new number won’t be recognized.

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